| About Us This web site is owned and operated by Steve Russell Golf Experience who are completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the details below. Our Contact details: Steve Russell Golf Experience Bridgnorth Golf Club Stanley Lane Bridgnorth Shropshire WV16 4SF United Kingdom Phone: 01746 762045 Mobile 0781 502 8296 Email: sales [at] steverussellgolf [dot] com VAT NO 912 7296 21 Company number: <Put company number here> |
| Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order. We accept Visa and MasterCard. To reduce fraudulent use of customer credit cards, all orders are accepted at our discretion and are subject to various security checks. We reserve the right to decline your order if we believe this represents a security risk. On high value orders, we may also try to contact you if you fail to include a landline number. If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake. We are not obliged to supply the goods until we have confirmed acceptance of your order and all products are supplied subject to availability. In the event that we are unable to supply any item ordered, we will inform you as soon as possible. When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable. Vouchers SteveRussellGolf.com does not have the facility to accept or redeem Steve Russell Golf shop vouchers online. (Exceptions) When products have been ordered online for pay and collect in store vouchers may be used for the purchase of goods at the in store check out. |
| Shipping And Handling Shipping Information For low value items we use 'Royal Mail Recorded Sign For' For High value items we use 'Royal Mail Special Delivery' Mainland UK: For Deliveries to mainland UK we offer delivery to your door within 2-5 days. Our Standard UK deliveries are delivered on weekdays (between 8:30am to 6:00pm) to your door, where a signature on delivery will be required. If nobody is available the driver will leave a card with details of where and how to collect. Shipping takes place on working days between Monday & Friday therefore no dispatches will be made on weekends or bank holidays. Items will not be delivered on Saturdays unless you have arranged and paid for Saturday Delivery. Shipping Costs Total Order less than £50 - Postage: £2.99 Total Order greater than £50 - Postage: Free* * Some remote postcodes do not apply. Please see below. UK Remote Area The following postcodes have substantially higher courier costs. They have a single delivery rate of £8.99 AB31, AB33-45, AB 51-56, HS 1-9, IV 1-28, 1V 30-32, IV 36, IV 40-49, IV 51-56, IV 63, KA 27-28, KW 1-17, PA 20-38, PA 41-49, PA 60-78 , PH 19-26, PH 30-44, PH 49-50, TR 21-25, ZE 1-3, All BT, All GY, All JE, All IM Northern Ireland, Isle of Wight, Isle of Man, Isle of Lewis, Channel Islands, Eire. Postage: £9.99 |
| Delivery Schedule For Deliveries to mainland UK we offer delivery to your door within 2-5 days. You must inform us within two working days if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence. You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received. |
| Back Orders Stock Information In the unusual event that certain items in your order run out of stock, for instance overnight orders or simultaneous orders, and we are unable to dispatch your goods to you, we shall contact you via e-mail/telephone to advise you of the situation. For items that are not usually held in stock, please allow an additional 5-10 working days for delivery - for which you will be advised soon after order has been received. |
| Tax Charges For orders made from the UK or the European Union, 20% VAT is added. All other orders are VAT free. |
| Credit Card Security When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site. |
| Guarantee We guarantee your satisfaction. All of our products come with a 7 day no quibble guarantee. If you've received goods and have simply changed your mind about purchasing them, you may return the goods to us for a full refund or exchange (excluding postage costs), subject to the following conditions: The goods are returned in a brand new unused condition. You inform us via email sales@steverussellgolf.com of your wish to cancel within seven working days of receipt of your order. The ordered goods are not made or modified to your specification or clearly personalised. You arrange for safe return delivery at your cost (through a recorded delivery). Goods must be returned within 30 days. You are responsible for returning the goods in a re-saleable condition, unused and in its original un spoilt packaging. The redelivery of goods due to incorrect sizing selections will incur carriage costs at all times. You have 7 days from date of receipt of goods to inform us of your intent to return. You may at this point request a refund (excluding our carriage costs) or a credit note. Goods informed and returned after 7 days of receipt if complying with our returns policy will receive a credit note excluding the cost of our carriage to you. Your refund will be paid within 30 days. |
| Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on 01746 762045 (International +44 01746 762045) or mobile 0781 502 8296 or write to us at Bridgnorth Golf Club Stanley Lane Bridgnorth Shropshire WV16 4SF United Kingdom |
| Privacy Policy Steve Russell Golf Experience do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party. Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' (in Internet Explorer) and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to: a. Take and fulfil customer orders. b. Administer and enhance the site and service. c. Only disclose information to third-parties for goods delivery purposes. |
| Returns Policy Returns policy and procedure Unwanted Goods (Internet Sales Only) If you've received goods and have simply changed your mind about purchasing them, you may return the goods to us for a full refund or exchange (excluding postage costs), subject to the following conditions: The goods are returned in a brand new unused condition. You inform us via email sales@steverussellgolf.com of your wish to cancel within seven working days of receipt of your order. The ordered goods are not made or modified to your specification or clearly personalised. You arrange for safe return delivery at your cost (through a recorded delivery). Goods must be returned within 30 days. You are responsible for returning the goods in a re-saleable condition, unused and in its original un spoilt packaging. The redelivery of goods due to incorrect sizing selections will incur carriage costs at all times. You have 7 days from date of receipt of goods to inform us of your intent to return. You may at this point request a refund (excluding our carriage costs) or a credit note. Goods informed and returned after 7 days of receipt if complying with our returns policy will receive a credit note excluding the cost of our carriage to you. Your refund will be paid within 30 days. These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future. None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder. This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty. Faulty or Damaged Goods Quality is assured at Steve Russell Golf.com. Should you experience a problem; repair, exchange or refund will be offered if the goods do not comply with the Sale of Goods Act 1995 (UK). We reserve the right to establish proof of purchase and to send any returned product (at our cost) to the manufacturer for testing before proceeding with any refund, repair or exchange. |
